• 0 to 2 years

• You will be part of the “OneCard Accelerate Program” which will give you an opportunity to accelerate in your career with the continuous guidance, mentoring, on the job training and upskilling for various role within the organization.
• You will be the internal champion of customer accounts, driving product adoption, usage and business focus through email, chat and calls
• You will be an information resource expert, providing dedicated support to customers
• You will collaborate closely with operations, product and engineering teams, to build, drive and improve tools and processes for quicker issue resolution
• You will own the key success metrics for respective CSAT
• You will be responsible for customer retention by stopping churn by adopting proactive approach of “Customer First”

• Strong presentation and communication skills (verbal, written and active listening)
• Eagerness to learn about the company’s products and their capabilities
• Develops positive relationships with customers that promote retention and loyalty, to have a strong customer lifetime value
• Patience, Ownership, and Customer-centricity to provide an immaculate experience to our users

The purpose of this role is to manage the daily outbound dialer activity for the Repayments contact center, analyze real time contact center statistics in order to facilitate actions to meet outbound service level targets.

• Minimum 3 years of experience as a dialer administrator
• Minimum 3 years of experience in the interpretation of call center analytics
• Proven record of formulating strategies and ability to effectively analyse business data
• Proficient at MS Office
• Knowledge of dialer management/ ownership and scenario based capacity planning for outbound
• Experience in developing and implementing strategic dialer projects that bring about system/ operational efficiencies

• Create dialing strategies and campaigns in line with company strategy
• Continuously innovate to improve the performance of the dialer
• Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service
• Implement, control and evaluate calling strategies on the predictive dialer
• Campaign monitoring and troubleshooting
• Ensure compliance is continuously followed by communicating with all supervisors and managers
• Provide ad-hoc duties to the dialer contact center environment as delegated by management
• Reporting and analysis on dialer performance
• Analysing reports by interpreting results and by making additional recommendations to increase dialer performance.
• Debrief and review campaigns from a dialer perspective.
• Internal training on the dialer process at all levels within the call center is to be provided when required.

Work on improving the flows and overall architecture of the core product at OneCard and OneScore app.

Proven 5-6 years of work experience as a Product Designer. Must have worked on digital products. Familiar with user research practices. Having worked in the app product space is a huge plus.

• Execute all product design flows and visual design stages from concept to final hand-off to engineering.
• Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks.
• Create seamless navigation flows and architecture to improve discoverability, engagement and conversions.
• Present and defend designs and key deliverables to peers and executive-level stakeholders.
• Establish and promote design guidelines, best practices, and standards.
• Leverage user testing to make product improvements.
• Participate in contributing ideas, updates, and product development areas to the team.

• Demonstrable Product design skills with a strong portfolio is a must.
• Proficiency in Adobe XD, Illustrator and Figma is a must.
• Design eye-catching mobile app experiences for our app experiences.
• Up-to-date with the latest Mobile app trends, techniques, and technologies
• BS/MS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus.

Work on improving the flows and overall architecture of the core product at OneCard and OneScore.

Proven 2-3 years of work experience as a Product Designer. Must have worked on digital products. Familiar with user research practices. Having worked in the app product space is a huge plus.

• Execute all product design flows and visual design stages from concept to final hand-off to engineering.
• Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks.
• Create seamless navigation flows and architecture to improve discoverability, engagement and conversions.
• Leverage user testing to make product improvements.
• Participate in contributing ideas, updates, and product development areas to the team.

• Demonstrable Product design skills with a strong portfolio is a must.
• Proficiency in Adobe XD, Illustrator and Figma is a must.
• Design eye-catching mobile app experiences for our app experiences.
• Ability to solve problems creatively and effectively.
• Be able to work in a cross-functional team as well as independently solve UX-related problems.
• Up-to-date with the latest Mobile app trends, techniques, and technologies.
• BS/MS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus.

Create marketing material for our growth initiatives, social media platforms, and branding collaterals. The ideal candidate should have an eye for clean, simple, and artful visual design. A successful candidate will be able to translate high-level requirements into visual elements that align with the language of our products.

Proven 3-4 years of work experience as a Graphic Designer. Must have worked on digital marketing creatives. Having worked in the app product space is a huge plus.

• Develop out-of-the-box campaigns for Social Media channels (Facebook, Twitter, Instagram, YouTube).
• Conceptualize original graphic design ideas that bring simplicity and user-friendliness to complex roadblocks.
• Present concepts, participate in design/project critiques and refine design direction.
• Establish and promote design guidelines, best practices, and standards.
• Conceptualize and execute creative for organic/paid content & campaigns of varying scale and complexity for the app products, PR & Brand.
• Maintain accuracy and attention to detail throughout the creative and production process.
• Collaborate with cross-functional teams comprising interaction designers, content writers and product managers.

• Demonstrable graphic design skills with a strong portfolio.
• Knowledge of Color Theory, Visual Hierarchy, Typography, Colour, and Information Composition.
• Proficiency in Adobe Suite especially Photoshop and Illustrator.
• Be able to design eye-catching branding, iconography, and illustrations.
• Be able to work in a cross-functional team as well as independently.
• Up-to-date with the latest visual trends, techniques, and technologies.
• Must be comfortable with a fast-paced environment
• BS/MS in Visual Design, Graphic Design, Communication Design is a plus.

Create creative interactions for our app products and their marketing channels. As a Motion Designer, you are detail-oriented and understand how form influences function, can weave motion into interaction design, and simplify complexity. It’s your job to apply your passion for animation to simplify complex interactions and solve challenging design problems.

Proven 3-4 years of work experience as a Motion Designer. Must have worked on digital marketing creatives. Having worked in the app product space is a huge plus.

• Design and create enticing motion graphics for video deliverables (corporate videos, explainer videos, websites, marketing demos, etc.)
• Prepare storyboard for motion graphic project.
• Assist in selecting audio, video, colors, animation, etc for graphic design.
• Edit raw video footage and add effects/elements to enhance motion graphics.
• Research and analyse best design techniques and solutions to create motion graphics.
• Maintain up-to-date knowledge about the latest graphic design techniques.
• Ensure compliance with company guidelines and design standards.

• Portfolio of work demonstrating command of Motion Design.
• Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined output in a short time.
• Self-learning, able to learn new tools quickly and work in a fast evolving environment.
• Proficient in Adobe Illustrator, After effects, Premiere and Animate.
• BS/MS in Motion Design/ Visual Design/ Graphic Design is a plus.
• Experience with 3D graphics and animations is a plus.

Build and Operate state-of-art Infrastructure-as-Code Cloud infrastructure. Build highly performant observability infrastructure.

5-8 years with proven DevOps experience. AWS experience preferred.

• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Provision, configure and maintain AWS cloud infrastructure defined as code
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Design, deploy and maintain a CI/CD pipeline across various development Environments, with tools like CodeDeploy, CodePipeline, Gitlab CI/CD
• Perform infrastructure cost analysis and optimization

• Strong python and shell scripting skills.
• 3+ years of experience designing, building and maintaining AWS infrastructure with exposure to AWS services like Lambdas, API Gateway, SQS, SNS, EC2, VPC, S3, ECS.
• Demonstrated experience in AWS IAM Roles, Permissions, Resource Policies.
• Experience with Docker,git, containers.
• Experience designing and deploying a CI/CD pipeline across various development environments.

Create a consumer facing front end application that will be used by millions of users

3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.

• Develop our mobile apps using React Native
• Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve
• Work with our designers and customer success team to create a seamless user experience
• Respond to support team tickets as needed to resolve bugs and issues
• Participate in contributing ideas, updates, and product development areas to the team

• 3-5 years experience on Android/iOS native apps or React Native based apps and Web front-end technologies such as React
• Strong command of JavaScript ES6
• Know how to build (fairly) complex layouts without using any CSS frameworks
• Strong problem solving and analytical skills using data structures
• Comfortable in a fast-paced startup environment
• Bias for action shipping quality code quickly

Create a consumer facing front end application that will be used by millions of users

3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.

• Develop our mobile apps using Swift/ObjectiveC
• Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve
• Work with our designers and customer success team to create a seamless user experience
• Respond to support team tickets as needed to resolve bugs and issues
• Participate in contributing ideas, updates, and product development areas to the team

• 3-5 years experience with iOS native apps
• Strong knowledge of Swift and ObjectiveC
• Strong command of JavaScript ES6
• Know how to build (fairly) complex layouts without using any CSS frameworks
• Strong problem solving and analytical skills using data structures
• Comfortable in a fast-paced startup environment
• Bias for action shipping quality code quickly

Create a consumer facing credit card product that will be used by millions of users

3-5 years with technical hands-on experience in building large-scale B2C applications catering to millions of users. Previous experience in building scalable products is a must

• Be a part of our backend for frontend/ credit card processing engineering teams to build the best home-grown credit card stack
• Partner with the product teams to understand the product features and specifications, translate them into high level and low-level design
• Work with frontend and backend developers to build out a customer-centric experience that will constantly evolve
• Respond to support team tickets as needed to resolve bugs and issues
• Participate in contributing ideas, updates, and product development areas to the team

• Strong insight into Java programming language (Class loading, Memory Management, Transactions, Executors, Lambdas and Streams)
• Experience in distributed technologies, real-time, high throughput and low latency systems
• Hands-on prior experience with scalable Cloud based architectures
• Experience in one or more frameworks like Spring is a plus but not required
• Proficiency in data structures & algorithms
• Strong problem solving and analytical skills
• Any experience in payments is a plus

At OneCard, we're re-imagining the credit card for a new generation of users. Product development is an extremely collaborative effort between engineering, design, and customer-facing teams. You’d be joining a small team of experienced Product Managers who have helped build successful products at companies such as Gaana, Walnut, ICICI Bank among others.

• • You can think in terms of the big picture, but deliver on the details
  • You observe users and talk to them to get insights for building products
  • You have a nose for great products, and advocate for new features with qualitative and quantitative reasoning
  • You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration. This is very important as we're rapidly growing
  • You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • You communicate with empathy and exceptional precision
  • You are technical enough to ask engineers good questions about architecture and product decisions alike
  • Beyond just shipping new products, you obsess about continuous product improvement

At least 3 years in product management, especially working on mobile apps.

• Demonstrated track record of building a consumer facing application with 100K+ users
• Some experience of working with design teams and using software like Figma, Zeplin, Balsamiq
• Prior experience in fintech/gaming is preferred, especially with reward programmes


• When applying, please include a few words on:
  • Why you’re interested in being a product manager at OneCard in particular
  • The product you are most proud of shipping, and your role in its development
  • Your biggest product mistake (we've all made them!)
  

Have you ever dreamed of making a real impact on the way people use their credit score and credit as a product?

The Growth team is the engine that drives growth at OneScore/OneCard. We focus on data, product, and marketing-driven approaches to ensure our product is the preferred choice of the majority of people living in our target region. We’re a team of experienced growth experts who’ve worked at multiple companies growing multiple apps from 0-10M users.

We’re constantly innovating and trying to find new ways to make our apps grow faster.

• • Expand FPL’s organic footprint into previously untapped search space for both high volume core business terms and broad match, long tail keywords
  • Manage publication of search optimized content, identify new content opportunities, and measure page performance
  • Identify upcoming trends and coordinate a strategy for how to best position FPL products for the changing organic landscape
  • Produce quantitative reporting and qualitative explanations on bi-weekly performance
  • Work closely with the data team to monitor traffic and performance and identify actionable insights to grow our organic presence and improve user experience and conversion
  • Oversee internal content competition and prevent any potential keyword cannibalisation
  • Implement both internal and external linking tactics to grow page authority

Minimum of 2+ years of experience in search engine optimization for growth marketing within fintech or consumer tech brands

• Deep understanding of content management platform and tools such as Google Search console, SEMRush, Moz
• Experience with conversion rate optimisation, including running A/B tests
• Experience with performance analysis, especially within Google Analytics
• A team player who has a proven track record of successfully building and handling organic growth that has created meaningful impact for both the brands
• Strong attention to detail and excellent written and verbal communication skills
• You can work autonomously and take ownership. We thrive with space and responsibility to solve problems
• You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to back up decisions and improve understanding
• You share our mission to solve people’s relationship with their credit as the product with first principles and customer-first policy


• The benefits:
  • Competitive salary
  • All the latest tech you need
  • Free breakfast, lunch, and snacks
  • Health insurance for you and family
  • Roll with a free OneCard metal credit card
  

Have you ever dreamed of making a real impact on the way people use their credit score and credit as a product?

The Growth team is the engine that drives growth at OneScore/OneCard. We focus on data, product, and marketing-driven approaches to ensure our product is the preferred choice of the majority of people living in our target region. We’re a team of experienced growth experts who’ve worked at multiple companies growing multiple apps from 0-10M users.

We’re constantly innovating and trying to find new ways to make our apps grow faster.

• • Strategy: Identify, establishing and delivering the strategic partnership & co-branded integration to drive growth & build adoption for the products
  • Implementation: Work with product, marketing, design, data & tech teams to implement your strategies that drive consumer acquisition and bring in brand love for existing users by creating better experiences with partner brands
  • Scaling: Roll up your sleeves to help scale the business in a fun environment
  

Minimum of 2+ years of experience in leveraging partnerships for growth marketing within fintech or consumer tech brands. Top Tier IIT, IIM combination preferred.

• An innovative and detail-oriented approach to problem-solving, considering all sides of a problem and the short and long term impact of each decision
• Experience analysing data, drawing accurate conclusions, and adjusting strategy
• Focus on digital-growth marketing, product scale-up & digital acquisitions/partnerships
• Experience using online advertising solutions such as programmatic & affiliate marketing
• A team player who has a proven track record of successfully negotiating large scale partnerships that will create a meaningful impact for both the brands
• Strong attention to detail and excellent written and verbal communication skills
• You can work autonomously and take ownership. We thrive with space and responsibility to solve problems
• You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to back up decisions and improve understanding
• You share our mission to solve people’s relationship with their credit as the product with first principles and customer-first policy


• The benefits:
  • Competitive salary
  • All the latest tech you need
  • Free breakfast, lunch, and snacks
  • Health insurance for you and family
  • Roll with a free OneCard metal credit card
  

Work on the design of the exciting Rewards program and merchant propositions in the OneCard app. Develop this into a visually appealing space that showcases offers and benefits in the app.

Proven 5-6 years of work experience as a UI/Visual Designer. Must have worked on digital products. Having worked in the app product space is a huge plus.

• Ability to understand a product’s vision, and translate it into unique design solutions in collaboration with internal teams
• Demonstrate solid conceptual, visualization, and communication skills during all phases of creative development from enquiry to delivery
• Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks
• A deep understanding of current technologies and design trends, and the desire to innovate using digital platforms
• Present and defend designs and key deliverables to peers and executive-level stakeholders
• Establish and promote design guidelines, best practices, and standards
• Leverage user testing to make product improvements
• Participate in contributing ideas, updates, and product development areas to the team
• Design eye-catching mobile app experiences for our app users

• Demonstrable UX/UI design skills with a strong portfolio is a must
• Proficiency in Adobe XD, Illustrator and Figma is a must
• Up-to-date with the latest mobile app trends, techniques, and technologies
• BS/MS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus

Work on improving the flows and overall architecture of the core product at OneCard.

Proven 5-6 years of work experience as a UX/Ul Designer. Must have worked on digital products. Familiar with user research practices. Having worked in the app product space is a huge plus

• Execute all UX design flows and visual design stages from concept to final hand-off to engineering
• Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks
• Create seamless navigation flows and architecture to improve discoverability, engagement and conversions
• Present and defend designs and key deliverables to peers and executive-level stakeholders
• Establish and promote design guidelines, best practices, and standards
• Leverage user testing to make product improvements
• Participate in contributing ideas, updates, and product development areas to the team
• Design eye-catching mobile app experiences for our app users

• Demonstrable UX/UI design skills with a strong portfolio is a must
• Proficiency in Adobe XD, Illustrator and Figma is a must
• Up-to-date with the latest mobile app trends, techniques, and technologies
• BS/MS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus

Work on improving the flows and overall architecture of the core product at OneCard.

Proven 2-3 years of work experience as a UX/UI Designer. Must have worked on digital products. Familiar with user research practices. Having worked in the app product space is a huge plus.

• Execute all UX design flows and visual design stages from concept to final hand-off to engineering
• Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks
• Create seamless navigation flows and architecture to improve discoverability, engagement and conversions
• Leverage user testing to make product improvements
• Participate in contributing ideas, updates, and product development areas to the team
• Design eye-catching mobile app experiences for our app users

• Demonstrable UX/UI design skills with a strong portfolio is a must
• Proficiency in Adobe XD, Illustrator and Figma is a must
• Ability to solve problems creatively and effectively
• Be able to work in a cross-functional team as well as independently solve UX-related problems
• Up-to-date with the latest Mobile app trends, techniques, and technologies
• BS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus

Create visually appealing web experiences for our customer facing platforms as well as functional flows for our internal web based dashboards

Proven 2-3 years of work experience as a Web Graphic Designer. Must have worked on web based products. Having worked in the app product space is a huge plus

• Conceptualize and create intuitive, engaging, and brand-consistent web experiences
• Continually improve and optimize user experience for sites
• Collaborate in concept development and design ideation cross-functionally
• Create seamless navigation flows and architecture to improve discoverability and engagement
• Participate in contributing ideas, updates, and product development areas to the team
• Design eye-catching mobile app experiences for our app users

• Demonstrable UX/UI design skills with a strong portfolio is a must
• Proficiency in Adobe XD, Illustrator and Figma is a must
• Ability to solve problems creatively and effectively
• Be able to work in a cross-functional team as well as independently solve UX-related problems
• Up-to-date with the latest Web trends, techniques, and technologies

2-3 years in customer service; handling chat, emails,voice, CRM tools

Responsible for managing customer experience across various channels, along with an ability to empathise with customers and stay calm at all times. Positive and customer-centric approach when resolving queries and concerns

• Excellent verbal (English, Hindi) and written (English) communication skills
• Prior experience in B2C/fintech industry will be a bonus